Patsy has been an office administrator and executive assistant for years, and her warm disposition helps set a welcoming tone at the church office. She’s the one who takes care of membership concerns, including updating church records, like attendance. She also stays busy with preparing the Sunday bulletin and staying on top of church mailings, plus other (less interesting) paperwork. This responsibility also means working with the volunteers. Basically, if you need to report something to the office, Patsy is probably who you’re looking for, and most of us will have a reason to interact with her at some point.